Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.
For non-specialty manufactured products, our policy is as follows:
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have a receipt or proof of purchase.
Special custom manufactured products are exempt from being returned.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or the original method of payment within a certain amount of days. There is a 20% restocking fee on receipt of the product.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Shipping returns
If the item you received was the wrong item, then we will be responsible for the return shipping cost. We will send you an RMA number as well as the address on where to send your return. Otherwise, shipping costs on all other returns will be your responsibility.
We require that you use a trackable shipping service such as UPS, FedEx or DHL. As an option, we also suggest adding shipping insurance. We can’t guarantee that we will receive your returned items without considering the options suggested above.
Need help?
Contact us for questions related to refunds and returns.